CONDITIONS OF HIRE

The customer agrees to have read, understood and acknowledged all terms and conditions and by way of signature and making payment of the hire agreement, agrees to all clauses in this document.

To secure the items for your booking, FULL payment including the mandatory security / damage deposit, needs to be made at the time of booking via our online hire shop. Hiring of the item/s is over a 7 day period and will commence on the available date selected by the client on the online portal and shall be returned to the hire company by the date specified ( 7 days later) by the client.

There is no discount for shorter hire periods. You are responsible for the goods during the period of hire. Our hire period includes ‘from pick up/delivery to collection’.

A return fee of $50 per day will be charged where the client does not return the item/s by the due date, outlined in the order booking.

COLLECTION AND RETURN TIMES

Our studio operates on a 'by appointment' basis, therefore you must select the collect/ return window best suited to your needs. 

CANCELLATION POLICY

The client may cancel an order at anytime, but acknowledges they will forfeit the hire fee payment already made to the hire company due to limited availability on our items's. However, the security bond will be reimbursed immediately upon cancellation of an order.

Cancellation of a booking due to weather, or any situation out of the control of the hire company, shall still be subject to the cancellation policy above. The hire company is in no way responsible for weather or client's personal situation that may cause the client to cancel their event or booking.

DAMAGE, LOST, STOLEN OR UN-RETURNED ITEMS

Once an item is picked up from our studio or sent via courier, the client has full responsibility of all/ any item hired until it is returned to our studio.

The client shall protect the hire item/s from the elements during the time of hire. In poor weather conditions storage of the hire item/s may be necessary and is the responsibility of the client to see that the item/s are stored safely. Any item damaged from weather is the full responsibility of the client and shall be paid at full replacement cost to the hire company.

Any items collected and returned by the client shall be delivered back to to the hire company in a clean and well maintained condition in the original packaging. Should an item become damaged while in the possession of the client, it is the client's responsibility to notify the hire company immediately after the event should the item not be in a satisfactory condition. It is then at the hire companies discretion to charge the replacement fee which is outlined on every hire agreement specific to each item.

DELIVERY

We can either courier your items to you via courier post or you are welcome to collect them from Pukekohe, Auckland. The day you select as day 1 is the day your items will be couriered.